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ROG STRIX SCOPE II 96 the layout in armoury crate is wrong

Appelflap
Level 7

bought this keyboard a few days ago and noticed that in the armoury crate and aura creator it shows the US layout, while im using the nordic layout. the keys still work fine, the only issue is that when creating a custom profile with aura creator, i cannot select all the keys to colour them, since the nordic layout has extra keys that dont show up in the creator.

I've seen other posts on this forum where people have gotten a package or something they can run to fix this issue? was wondering if i could get the same to convert the keyboard in armoury crate to the nordic layout.

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @Appelflap ,

Thank you for contacting ASUS support.

To better assist you with your keyboard layout issue, we kindly request that you provide the following information:

  • Screenshot of layout: Please provide us with a screenshot of your current keyboard layout. You can use the built-in screenshot tool to capture an image of your keyboard and save it as an image file.
  • Armoury Crate Log: To further investigate the issue, please provide us with the Armoury Crate log file. You can find the log export function in the Armoury Crate settings.

The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message. 
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.