ROG STRIX S WIRELESS

[Artez]

I've been isong the headphones for over a year now, they worked grat, but for two days now they been turning off on their own and the blue indicator doesnt light up. After a while they can turn on by themselves, and they can also turn on after 5 - 10 minutes. 

[Aureliannn_ROG]

Hi @Artez ,

To better assist you with this issue, we would like to confirm the following:

1. Firmware update: Please ensure that your headset firmware is up-to-date. You can check and update the firmware through the Armoury Crate software.
2. Different connection methods: We recommend that you try using different connection methods (e.g., Bluetooth, wired) or connecting the headset to other devices to see if the issue persists.

If you have confirmed that the firmware is up-to-date and the issue persists, we recommend that you send the headset to the nearest authorized service center for inspection. Thank you.

Official Support | ASUS Global

[Artez]

Thanks dor the answer!
However, the nearest service center is in another country. 
And the problems occurred just after the firmware update. 
I reinstalled the Armoury crate, but that didnt help

[Aureliannn_ROG]

Hi @Artez ,

Based on the issue you are experiencing, we recommend contacting your local customer service team for further assistance.

Thank you very much for your understanding and cooperation.

Thank you.

Official Support | ASUS Global