ROG Strix Flare II Animate volume nob not working properly

[ATOdinson]

The volume knob on my Flare 2 Animate is working properly.  It sorta works, but when using it, it has random downward "jumps".  As an example, if I am trying to turn the volume up, as I am slowly moving the nob upward, it will randomly lower the volume by 4 clicks or so, then the next few clicks will behave as normal, then it will jump down 5 clicks, or 2, etc.  Basically, it has become super unreliable.

Everything else about the keyboard is working fine, but that knob is just all over the place.  I dont want to have to replace the entire keyboard, so any troubleshooting or suggestions would be welcome. 

ROG STRIX FLARE II ANIMATE 

[Nate152]

Hello ATOdinson

Try resetting your keyboard by pressing and holding the Fn + Esc keys until the led's flash green.

Then try the volume control knob.

[ATOdinson]

Unfortunately reset had no effect.

[Aureliannn_ROG]

Hi @ATOdinson ,

If you have tried resetting the keyboard and the issue still persists, we recommend taking it to an official service center for further assistance.

We greatly appreciate your understanding and cooperation.

Thank you.

Official Support | ASUS Global

[kAlvaro]

Exactly same problem here—I guess it's some design flaw. Did you manage to reach Support about this?

[ATOdinson]

Not yet, I dont have a backup keyboard currently so doing this would put my PC out of commission and it's how I make my money.  I am currently looking at possibly replacing it with another brand.  I love the keyboard, but I want one that actually works. 

[Aureliannn_ROG]

Hi @ATOdinson @kAlvaro ,

Thank you for your inquiry.

To help us more accurately identify your keyboard-related issue, please provide your keyboard product serial number via private message.

Your product serial number will help us confirm the product model and related information so that we can provide better assistance.

Thank you for your cooperation.

[ATOdinson]

I sent you a private message a couple days ago with my Sn.  

[shikamikano · Accepted solution]

Hey, I have the same keyboard with the same issue, what solved it for me is that i sprayed it with isopropyl alcohol and started rolling the knob and rubbed with tissue paper cleaning it. It works perfectly now but with time (1-2 month) it starts again, but after cleaning it with alcohol its good again.

Hope it helps.

[ATOdinson]

Amazing, that actually worked!  THANKS!