ROG STRIX FLARE II ANIMATE - Layout issue

[Barloklol]

Hi,

I came across this thread and realized my keyboard has the same issue: https://rog-forum.asus.com/t5/gaming-peripherals/rog-strix-flare-ii-animate-layout-issue/m-p/1022491

Originally I had opened a support claim while in warranty but received no helpful feedback aside from RMA.
The keyboard was exchanged for a new one with the vendor 3 times due to this, very disappointing to only come across this randomly.

Could someone please provide me with the tool to change the layout to QWERTZ? Its currently QWERTY.
I also have a Strix Flare II keyboard that has the exact same issue.

Thanks in advance,
Markus

[Nate152]

Hello Barloklol

You can add a keyboard layout in the windows settings.

Example:

[Barloklol]

Hi Nate,

Thanks for your feedback but this doesn't help me when the keyboard itself thinks it's on QWERTY.
Please check the thread I linked above.

Here some screenshots from my working Strix Scope in QWERTZ and the Strix Flare/Animate with the issue.

I need the tool from Asus to change the layout which was provided by Aureliannn_ROG in the other thread.

[Aureliannn_ROG]

Hi @Barloklol ,

To help us confirm the issue you're experiencing, we kindly request the following information from you:

1. Could you please provide the Armoury Crate log files for our reference?
2. Please provide the version number of your keyboard as shown in the Armoury Crate Update Center.

The log files contain detailed information about the software's operation, which can help our backend team identify the issue. 
Please ensure that the logs accurately capture the moment the issue occurs. (Please enable logging, perform the problematic operation once, and then package the logs.)
Here are the steps to collect Armoury Crate log files: Please refer to Q5: What is APP Diagnostics? https://www.asus.com/support/FAQ/1043747/#a14
After completing the above steps, please upload the collected log files to a cloud storage service and provide the link along with the approximate time and method of operation via private messege for our analysis. 
Also, please provide your product serial number.
We greatly appreciate your understanding and cooperation.

[Barloklol]

Hi @Aureliannn_ROG 

Thanks for your quick response, I've provided the log via pm.
Small note: It's Q4 in the FAQ.

[Barloklol]

Hi @Aureliannn_ROG 

Is there any update on this please?

Thanks in advance.

[Aureliannn_ROG]

Hi @Barloklol ,

we sincerely apologize for the delay.

Unfortunately, the link you previously provided is no longer valid, which prevents our team from continuing their review and analysis. Could you please provide the link again?

As soon as our team has any further updates, we'll be sure to inform you.

Thank you for your cooperation!

[Barloklol]

Hi @Aureliannn_ROG 

I've provided the file again via dm.

[Aureliannn_ROG · Accepted solution]

Hi @Barloklol ,

thank you for your message. 
We have received it and are currently verifying the information you provided with the relevant personnel. 
Once we have any further updates, we will notify you immediately. 
Thank you for your patience.

[Barloklol]

The issue is now fixed for both keyboards, thanks a lot for the support @Aureliannn_ROG