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ROG STRIX FLARE II ANIMATE - Layout issue

gr_m
Level 7

Hey All,

I have an issue with my rog strix flare 2 animate keyboard. Since the last firmware update, the layout of the keyboard changed from Hungarian to US and this way I have 2 dead keys on the keyboard, which would be needed for typing in Hungarian. Can someone please help me out with a solution?

armoury_crate_layout.jpgphysical_layout.jpg

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1 ACCEPTED SOLUTION

Accepted Solutions

Aureliannn_ROG
Customer Service Agent

Hi @gr_m ,

we have sent you the private messege via PM box.

Kindly check the messege and confirm.

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

View solution in original post

5 REPLIES 5

gr_m
Level 7

Came across these threads:
https://rog-forum.asus.com/t5/gaming-peripherals/asus-rog-strix-flare-ii-keyboard-layout-wrong-armou...
https://rog-forum.asus.com/t5/gaming-peripherals/dead-keys-asus-rog-strix-flare-ii-animate/td-p/9935...

As far as I understand, there may be a solution to change the firmware layout of the keyboard with a separate software, but I found no links for that, can someone please assist me with that? Thank you!

Aureliannn_ROG
Customer Service Agent

Hi @gr_m ,

according to your question, may I ask if you can provide us with the Armoury crate log for reference? 

The logs contain detailed information about the software's operation and can help us quickly identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message. 
Also, please provide us with your product serial number and a screenshot of the Armoury crate update center page.
Thank you for your understanding and cooperation.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

Hi @Aureliannn_ROG ,
I sent you all the data in a PM.
Thank you!

Aureliannn_ROG
Customer Service Agent

Hi @gr_m ,

we have sent you the private messege via PM box.

Kindly check the messege and confirm.

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

gr_m
Level 7

Hi @Aureliannn_ROG ,
The issue has been fixed, thank you very much!