Hi @j0ma2 ,
Thank you for contacting us and providing detailed information about the issues you're experiencing with the "h-2006 error" and the random color changes of your keyboard lights.
To better assist you, we would like to gather some additional information:
Keyboard model and update: Are you using the ROG Strix Flare II keyboard? Did this issue start after the most recent update to your keyboard drivers or firmware?
Error message:
- Where does the "h-2006 error" message appear? Is it in a system notification, within the Armoury Crate software, or somewhere else?
- Does this error message appear every time you boot up your system or perform a specific action?
- Please provide a screenshot of the error message. This will help us locate the problem more quickly.
Lighting effects:
- Have you enabled the Aura Sync feature?
- If you haven't enabled Aura Sync, are you only using the keyboard's lighting effects?
- Regardless of the lighting effect you choose, does the lighting flicker randomly?
- Please record a video of the abnormal lighting so we can have a clearer understanding of the issue.
Armoury Crate Log: To analyze the issue further, please provide us with the Armoury Crate log file.
The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message.
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.
Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.
