cancel
Showing results for 
Search instead for 
Did you mean: 

Rog Harpe Ace not pairing with omni neither updating since Omni receiver update

Colm1
Level 7

Hello,

I have Harpe Ace mouse with Omni receiver. Worked great until today. There were updates for Omni and mouse firmwares. So I tryed to apply them  from AC but it didn't work so I used Firmware autoupdate 1.0.0.10. It said updates were made but since, I see in AC that there is an update available for the mouse only, and when I try to do it it tells me to connect mouse via usb on computer with the dongle, with is the case. Since this update, I can't pair my mouse with Omni anymore. Usb connection works though.

I tryed uninstalling devices from devices manager, rebooting, uninstalling AC, rebooting and reinstalling, I tryed also Armoury Crate Gear, which said it updated successfuly, but in AC the update is still to make and I still can't pair the mouse.

Can you help me ? This is very frustrating

81 Views
1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @Colm1 ,

To better assist you with the ROG Omni receiver issue, we would like you to confirm the following:

  1. Receiver recognition: Can your computer currently recognize the ROG Omni receiver? You can check the Device Manager to see if there is a related device.
  2. Reset and pairing: We recommend that you go to the ROG Omni receiver device page and try clicking the "reset and pairing" function to see if it can resolve the issue. This action will restore the receiver to its initial state and re-pair it.
  3. Other receivers: Do you have other wireless device receivers besides this ROG Omni receiver? Or has your mouse been paired with other receivers before? If so, please temporarily remove other receivers and leave only the ROG Omni receiver for testing.

If the above methods do not resolve the issue, please provide us with the Armoury Crate log file. This will help us analyze the problem in more depth.

The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message. 
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.