01-01-2025 11:15 AM - edited 01-01-2025 11:15 AM
Hello,
I have Harpe Ace mouse with Omni receiver. Worked great until today. There were updates for Omni and mouse firmwares. So I tryed to apply them from AC but it didn't work so I used Firmware autoupdate 1.0.0.10. It said updates were made but since, I see in AC that there is an update available for the mouse only, and when I try to do it it tells me to connect mouse via usb on computer with the dongle, with is the case. Since this update, I can't pair my mouse with Omni anymore. Usb connection works though.
I tryed uninstalling devices from devices manager, rebooting, uninstalling AC, rebooting and reinstalling, I tryed also Armoury Crate Gear, which said it updated successfuly, but in AC the update is still to make and I still can't pair the mouse.
Can you help me ? This is very frustrating
01-03-2025 12:07 AM
Hi @Colm1 ,
To better assist you with the ROG Omni receiver issue, we would like you to confirm the following:
If the above methods do not resolve the issue, please provide us with the Armoury Crate log file. This will help us analyze the problem in more depth.
The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message.
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.