ROG Harpe Ace dongle not working after omni receiver firmware update

[ROG0818]

I recently updated the firmware for ROG Harpe Ace for the omni receiver, I connected my Azoth keyboard and the Harpe mouse. Everything was working fine until I had to move my PC and disconnect it from the power. When I powered my PC back up and opened AC, the omni receiver was no longer an option and the mouse and key board had to be wired to work. I tried to reinstall the firmware update and the update option is greyed out and will not let me install. Just as well I have also tried uninstalling AC and installing it again and it still did not work.

[Nate152]

Hello ROG0818

Have you tried disconnecting and reconnecting the wireless dongle? Could try another pc usb port as well.

[ROG0818]

Sorry for the delayed response, I have tried unplugging the dongle and all, as well as trying a different usb, still nothing.

[Aureliannn_ROG]

Hi @ROG0818 ,

to assist you better, we would like to further confirm:

When you mentioned the "receiver is no longer an option" do you mean that the receiver is not showing up in the Armoury Crate device page?

• Firmware version: Could you please provide the current firmware version of your ROG OMNI receiver and Armoury crate as well as mouse and keyboard?
• Re-pairing: Have you tried re-pairing the mouse and keyboard with the receiver?
• Update option: Could you please provide a screenshot of the update option being grayed out and unable to install?
• Problem video: If possible, please record a video of the issue occurring, this will help us better understand the problem.

Also, please provide the Armoury Crate logs for our reference. 
The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message. 
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.

[ROG0818]

Correct, the receiver is now longer an option on the AC device page. I will collect the other info and get it to you.

[Aureliannn_ROG]

Hi @ROG0818 ,

thank you for the update. 

Once you provide the log, we will forward your issue to the appropriate team for further investigation.

Thank you.