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Rog Gladius 3 Dongel broke

Notyou404
Level 7

Title.

I also have a second mouse where I lost my dongle. The first one still has warranty (I think) but I can't contact the reseller because someone else bought it for me (amazon prime)

 

Could you 1. help me get a new dongle for my warranty mouse. 2. Help me buy a new one for my second gladius?

 

Thx

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @Notyou404 ,

we apologize for the delayed response due to the holiday season. 

Unfortunately, the dongle is not available for individual purchase. 

If your dongle is lost but still under warranty, we recommend contacting your local customer service for further assistance. 

You can refer to the link below for more information.
Official Support | ASUS Global

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.