ROG Falchion has reached EOL but still within warranty period

[Amosjeff]

rog鍵盤還在保固內官方卻以一句鍵盤停產了沒辦法做更換來打發

我的鍵盤出了問題保固到2025/5/16,想說那我就送保固過去之後官方卻打電話來告知我說:因為這個型號停產了沒有產品來做更換(ROG Falchion NX無線),是我知道停產了然後呢 鍵盤現在還是保固內一句停產沒辦法更換就把鍵盤寄回來,這個就是ROG華碩的作法嗎,就算鍵盤停產了因該還是會有其他代替的方案吧,連個代替方案都沒有這讓消費者怎麼接受

[Aureliannn_ROG]

Hi @Amosjeff ,

to further assist you, could you please privately message me your product serial number? 

Could you please describe the issue you're experiencing with the keyboard?

We'll verify it for you. 

Thank you.