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ROG Falchion doogle 2.4 is not detected

elkelvinx
Level 7

i got a new keyboard and the thing is that i can´t use the mode wireless 2.4, if i conect the keyboard with the cable it Works perfectly, and after some actualizations it even got the aura program for RGB, but no matter what i do my laptop doesn´t detect the keyboard if i use the doogle, i dont know why but another thing is that if i use it with cable in the administator of devices the keyboard is detected as mouse, but it doesn´t affect in the rest of the things, i don´t know what i can do, its the second time i erreased the app armory create, and obviosly it isn´t the problem, i thinks its something about hardware but it is just me 

Captura de pantalla 2023-10-21 193533.pngCaptura de pantalla 2023-10-21 172437.png

 

Captura de pantalla 2023-10-21 172338.png

 

Captura de pantalla 2023-10-21 170025.pngas you can see in the last image i got a #ASUS TUF DASH F15

 

Captura de pantalla 2023-10-21 232618.pngi dont think this is important, but its better to be sure

if you need more detail please tell me 

and sorry for my lack of speech in this text im from Mexico

 

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @elkelvinx ,

based on your issue, may I ask whether the issue occur after you update Armoury Crate to version 5.7.3.0?

Did the issue exist in the previous version?

Could you also help record and provide the relevant logs for us to investigate further?
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.

Thank you.