ROG Falchion: battery swollen

[darkcg]

The battery has completely swollen and is damaging the keyboard. I urge to disassemble the keyboard to prevent any further damage or accidental explosions / fire but I need to know which battery this keyboard uses.

I cannot find any model for the used battery. Also, my keyboard is out of warranty so I suppose I have to act without Asus assistance.

Does anybody know which is the part number for the battery and where can I buy one?

Thank you.

[Aureliannn_ROG]

Hi @darkcg ,

Thank you for contacting us.

To better assist you with the keyboard battery swelling issue, we need you to provide the following information:

• Product serial number: Please provide the product serial number of your keyboard so we can look up the relevant product information.
• Photos of the battery swelling: To better understand the situation, please provide photos of the swollen part of the keyboard battery.
• When the problem occurred: Approximately when did you first notice the keyboard battery swelling?
• Current usage status: Is your keyboard still working properly?

Please send us the above information in a private message so that we can better understand your problem.

Thank you.

[darkcg]

Hello @Aureliannn_ROG I have sent you a PVT message with the requested details. Thanks.

[Aureliannn_ROG]

Hi @darkcg ,

thank you for the information you've provided. 
We've passed your details on to our relevant backend team for analysis. 
Please be patient and wait for any updates or messages from us. 
Thank you.

[darkcg]

Hello, any news on this? More than 1 month without an answer.

[darkcg]

Well guys, with this kind of support that Asus provides, I recommend you buying a ROG Azoth Extreme for just 500$. At the first issue, they basically tell you to thrash the product.

Good bye.