ROG Falcata – Random key issues during gaming

[Diego_Pereira]

Hey everyone,

I’ve been using the ROG Falcata for a while now, but recently I’ve noticed some strange behavior. During gaming sessions, a few keys either don’t respond at all or need to be pressed twice to register. Outside of gaming it happens less, but it’s still annoying when typing.

Here’s what I already checked:

• Reinstalled Armoury Crate & updated firmware
• Tried switching USB ports
• Tested the keyboard on another PC
• Everything looks fine physically

To confirm, I ran a test on an online keyboard tester (@https://testedeteclado.com.br/ ) and could clearly see that some keys occasionally fail even though the keyboard looks fine otherwise.

Is this a known issue with the Falcata? Could it be related to software/firmware, or is it a sign the keyboard might be defective?

Any advice or similar experiences would be great to hear!

Thanks,

[Nate152]

Hello Diiego_Pereira

I haven't experienced keys not responding.

Have you tried adjusting the actuation point?

[bguerreiro]

Hello, I have the same problem but only when using the RF receiver. If I use the cable provided, the keyboard works perfectly fine.

When using the RF receiver, not all key presses register and the W key registers without me pressing it. 

If I open a browser, the W key registers multiple times without me even touching the keyboard. 

This happens when rapid trigger is enabled and also when it is disabled. 

If I fully press each WASD key  20 times, the W key will only register 15 times, the A keys 14 times, the S key 12 times and the D key 16 times. 

I am not 100% sure but I think the issue was introduced with the latest firmware. 

[bguerreiro]

Hello, I tested this further and even though the issue seems to happen randomly, I managed to reproduce it when using the left side of the keyboard only, connected wirelessly using the RF receiver. Here’s a video demonstrating the issues. 

[TULPU]

I've a similar problem where keystrokes are missed even mid writing. At first it was only when the keyboard woke up from sleep but the last 2 firmware updates have made it worse. I regret not returning the board because I wanted to wait if a firmware update would fix the issue but now the return window has closed. 🤡. Back to my old keyboard for now in the hopes that some future update will resolve this.

[Whisei]

Hello, I am currently experiencing a similar problem. What is the latest driver version for the receiver and device? Is v9.00.07 available for download for the receiver?

[bguerreiro]

I’ve updated to the latest firmware available on Saturday. 

Device is in version 8.00.14

Dongle is in version 9.00.05

[Nate152]

Hello bguerreiro

I have the same versions, all good after the update?

I tried with the left half in 2.4GHz wired mode, I didn't have any pausing.

I saw you were using the usb extender for the wireless dongle, reception should be good.

Have you tried different usb ports? You can use motherboard or pc case usb ports.

[bguerreiro]

Hi Nate,

I’ve tried every single USB port I have on my recent B850 motherboard. 

I’ve just ran a diagnostic and am seeing a bunch of errors: 

Please advise.  

[Nate152]

Thank you for the screenshots, sorry to hear you're still having issues.

Check Device Manager, does it show any yellow triangles? If yes, please post a screenshot of your Device Manager.

You can try running the windows keyboard troubleshooter to see if it identifies the problem.