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Rog claymore II Kay not working or not properly

ERROR13
Level 7

So I've got this problem recently and I've searched up in here and they say fn + ESC will solve the problem. But for me it's not I've try to update it before and it still not work. All the middle key ( Q - L ) are not kind of working. For example if I need to type "u" I need to press "u" and "j" at the same time so it will pop out "uj" . Please fix this problem it's been 2 years. 

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2 REPLIES 2

Aureliannn_ROG
Customer Service Agent

Hi @ERROR13 ,

Thank you for providing detailed information about the ROG Claymore II keyboard issue. 

To better understand this issue, we would like to clarify a few points:

  • When did the issue start: When did you first start experiencing this abnormal key behavior? Did the issue occur after updating the keyboard firmware?
  • Software conflict troubleshooting: We recommend that you try completely uninstalling and reinstalling the Armoury Crate software. Armoury Crate is used to customize ROG keyboards, and reinstalling it can rule out software conflicts.
  • Hardware check: To confirm if the problem is with the keyboard itself, we recommend connecting another keyboard to your computer to see if you experience similar key abnormalities. If other keyboards work normally, then the problem may be with the ROG Claymore II keyboard itself.
  • Firmware update: Please ensure that your ROG Claymore II keyboard firmware is updated to the latest version. The latest firmware usually includes bug fixes and performance optimizations, which may resolve the issue you are experiencing.

If you have followed the above steps but the problem persists, we recommend sending the keyboard to an ASUS service center for further assistance.

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

Not working at all got the same problem twice. not worth the money.