ROG Claymore II - battery issue

[rbrinklow]

The other day, the I key on my Claymore II started functioning intermittently.  A few days later, the backslash key was sticking on after pressing another key.  Then the QWERTY and ASDFGH lines cut out completely.  I did some searches and found references to the internal battery swelling, causing the metal shield to come into contact with the main circuit board.  I bought my keyboard 18 months ago, so being out of warranty, I decided to take it apart and find out what was going on.  Sure enough, the battery had swollen.  I removed it and reassembled the keyboard.  It works perfectly now, with the exception of being able to use it wirelessly.

This is a major issue and potentially a fire hazard.  I have seen a lot of posts from people with the same problem, and it makes me wonder if any fires have been caused by these batteries rupturing.  I call on Asus to issue an immediate recall for the Claymore II keyboard.

   

[Aureliannn_ROG · Accepted solution]

Hi @rbrinklow ,

in order to assist you better, we kindly request that you provide us with your product serial number via private message. 

Additionally, please send us your full name, contact phone number, and email address via private message. 

Thank you.