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ROG azoth not working with aura creator with 2.4 ghz after omni receiver update

Shadowk88
Level 8

I just bought the rog azoth and used the aura creator just fine then I had to update and now I get this and unable to select the keyboard saying its not supported? But I just used it yesterday so I don't see how that's the case

Screenshot 2024-02-03 214951.png 

I also get this if I am in 2.4ghz mode and I have windows 10 and can't see dynamic lighting anywhere and i made sure to uninstall and reinstall the windows 10 version and I get the same problem, please help me I really enjoyed this keyboard but this problem is making me feel like ripping my hair out

Screenshot 2024-02-03 215023.png

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1 ACCEPTED SOLUTION

Accepted Solutions

Shadowk88
Level 8

Shadowk88_0-1708394521514.png

Hello,

Aureliannn_ROG has let me know that Armoury Crate 5.8.6 will be fully released on 2/22 and will fix this issue, I was able to do the update this morning and everything seems to be fixed!

Thank you.

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4 REPLIES 4

Aureliannn_ROG
Customer Service Agent

Hi @Shadowk88 ,

based on your issue, may I ask have you try using Armoury Crate "Uninstall tool" to reinstall the software?

May I ask when did the issue occur?

Have you change any setting or update anything then the issue started occur?

If it is on the general device page, can the keyboard be recognized? 
Have you updated the keyboard firmware? 
Please provide a screenshot of the Armoury Crate update center page and logs for analysis.

For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)

https://www.asus.com/support/FAQ/1043747/#a14

After recording the log, please upload it to the cloud, approve access, and PM me the link. 

Additionally, kindly provide the product serial number. 
Thank you.

I did use the uninstall tool.

It happened 03/02/2024 and I bought the first used the rog azoth on the 01/02/2024.

The problem started right after the omni receiver firmware update got downloaded.

On my windows device manager it does not show up it only shows onmi receiver but on my armoury crate it is recognised.

All of the firmware has been updated and I armoury crate has no more updates to give me.

Also I sent the logs but its a persistent issue I cant recreate it the keyboard just doesn't work with aura create

thanks!Screenshot 2024-02-05 210634.pngScreenshot 2024-02-05 210645.png

Aureliannn_ROG
Customer Service Agent

Hi @Shadowk88 ,

thank you for the information you've provided. 
We've passed your details on to our relevant backend team for analysis. 
Please be patient and wait for any updates or messages from us. 
Thank you.

Shadowk88
Level 8

Shadowk88_0-1708394521514.png

Hello,

Aureliannn_ROG has let me know that Armoury Crate 5.8.6 will be fully released on 2/22 and will fix this issue, I was able to do the update this morning and everything seems to be fixed!

Thank you.