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Rog azoth led backlight not turning ON

agony428
Level 7

I bought a new rog azoth a few weeks ago and everything is good until today the backlight LED is dead. Any way to troubleshoot this keyboard? I have tried both the armoury crate and the side control but still the LED backlight wont turn on. I can open the keyboard up but I dont know what to check.

Btw all keys are working fine, its just that there are no LED backlight on the keyboard

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @agony428 ,

Regarding your issue, could you specify under what lighting conditions your keyboard illumination is not functioning? 

Is it a specific key or a particular lighting setting that is affected? 

Have you updated your keyboard firmware? 

Kindly provide screenshots of the Armoury Crate Update Center, pictures or videos showing the abnormal lighting display, and logs. 
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.
Additionally, please send your keyboard's product serial number via private message. 

Thank you.