ROG AZOTH Keyboard - One key LED is not displaying the same color

[BunniePancakes]

I purchased this Keyboard way back in March this year. I have the lighting effect always on static with its default white LED background. But now, my ALT key is displaying yellow instead of white. I've already tried to reset and re-config it through crate but nothing worked so far. Is there any other method to check what's going on with my keyboard?

I still have a warranty for the device and I believe is valid for a year. 

[Alpine_Alex]

My Scope 96 has done the same but it was my fault, I'd spilt coffee on a couple of keys. Not saying that's what you've done, but mine is exactly the same - perma yellow. Either way, if one of the LEDs is broken best to RMA.

[BunniePancakes]

Oh it might be, I always have a mug of water beside me and drink from it very often. I probably spilled some drops. I'll probably have my keyboard checked on the store I bought hoping the warranty will allow them to fix this one. Appreciate the insight!

[Aureliannn_ROG]

Hi @BunniePancakes ,

Thank you for providing the detailed information. In order to assist you better with the abnormal LED color issue on your ROG AZOTH keyboard, we would like to gather more information. Please confirm the following:

1. When did the issue occur: Did the issue occur suddenly? Did it happen after updating the keyboard firmware?
2. Software uninstallation: Did you completely uninstall Armoury Crate using the official Armoury Crate uninstall tool before reinstalling?
3. Connection method: Does the issue occur regardless of whether you are using a wired or wireless connection?
4. Other colors: If you set the keyboard lighting to other colors, does the ALT key still display yellow?
5. Aura Sync: Do you have the Aura Sync feature enabled?
6. Windows 11 settings: If you are using Windows 11, please go to "Windows dynamic lighting" settings, set Armoury Crate as the "Priority background light source option", and check if the issue is resolved.

If the issue persists, please provide your Armoury Crate log. This will help us further analyze the problem.

The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message. 
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.