Hi @R2RO85 ,
based on your question, we recommend that you contact the original user and inform them that they need to unregister the product before you can proceed with the registration process.
To unregister the product, please provide me with the following information via private message:
1. Product serial number
2. Email associated with the registration account
3. Photo of the purchase invoice/receipt and a screenshot of the screen showing the product serial number bound to the account after logging in.
Thank you.
Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.
