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Re: Does ROG Mouse support worldwide warranty?

Level 7

I'm sorry to hear about the issues you're facing with your HARPE ACE mouse. Dealing with a malfunctioning microswitch can indeed be frustrating, especially when the product is relatively new.

Regarding your warranty concern, ASUS generally offers global warranties on their products, including peripherals like mice. However, the specifics of the warranty coverage can vary based on the region and the product itself. It's advisable to check the warranty terms mentioned in the user manual or on ASUS's official website to confirm the global coverage for your mouse.

Regarding the process of applying for a warranty claim, if the warranty is indeed global, you might not necessarily need to send it back to the place of purchase in China. ASUS typically has service centers or authorized partners in different countries, allowing customers to make claims locally rather than in the country of purchase. This could save you from the hassle and expense of international shipping.

As for contacting ASUS's after-sales support, while online chat and phone support are commonly available, locating the specific email for after-sales support might require checking their official website or reaching out to their customer service through available channels.

In the case of warranty claims, it's usually advisable to directly contact ASUS's customer support. They can guide you through the warranty process, provide clarification on the coverage, and advise you on the best course of action considering your situation.

I hope this information helps. Best of luck with resolving the issue with your HARPE ACE mouse.