Problem with OMNI RECEIVER and MOUSE

[UHM]

Problem: ROG HARPER ACE AIM LAB EDIITION and her OMNI RECEIVER

Hi, I probably have an uncommon problem related to the mouse and its connection. To start with the problems I've encountered, these are: It doesn't work on a wired connection with the computer, it literally just charges and that's it, as well as bluetooth doesn't see it. I also never saw Armoury Crate OMNI RECEIVER in the Armoury settings. I would be willing to put up with all of this, but during games my mouse just starts lagging and I monitored the Armoury Crate app and it says my mouse is not connected to OMNI RECEIVER. That is it disconnects from PC every 0.5sec.
I have been using my mouse for about 2-3 months, these problems started after I reinstalled my Windows, but the problems did not start immediately after reinstallation but after some time, recently in an attempt to fix this I also reinstalled Windows and this did not help, can anyone help or at least give me a hint how to solve this if no software will let me rollback/update my mouse and OMNI RECEIVER.
If you need any photos to solve this problem, I can provide them
I really like this mouse, so I'm very anxious to get it back in working order

ROG HARPE ACE AIM LAB EDITION 

[UHM]

 In game any time

[Aureliannn_ROG]

Hi @UHM ,

Thank you very much for providing detailed information.

To more accurately assist you in resolving the ROG HARPER ACE AIM LAB EDITION mouse connection issue, we would like to reconfirm the following:

Problem restatement:

1. Wired connection: The mouse cannot connect to the computer via a wired connection and can only charge.
2. Bluetooth connection: Bluetooth cannot detect the mouse.
3. Armoury Crate: The Armoury Crate application shows that the mouse is not connected to the OMNI RECEIVER, and the mouse stutters in the game.
4. When the problem occurs: The problem appeared after reinstalling Windows for a while.

We would like to confirm the following:

1. USB dongle: It seems that you have no problem when using the dongle, is that correct?
2. Hardware check: Have you tried connecting the mouse to other USB ports or using other USB devices to test? Have you carefully checked the mouse for any physical damage?
3. Software check: Have you tried reinstalling Armoury Crate and updating to the latest version? Have you temporarily disabled other software that may conflict with the mouse driver?
4. Firmware update: Have you checked and updated the mouse firmware to the latest version?
5. System restore: Have you tried restoring the system to a state before the problem occurred?
6. To better understand the issue, we need you to provide Armoury Crate logs.

How to collect logs: Please refer to Q5: What is APP Diagnostics? (New Feature) in the following link to collect logs: https://www.asus.com/support/FAQ/1043747/#a14

(As you have encountered multiple issues, we recommend recording logs separately for each problem for the team's reference.)
Upload logs: Please upload the collected logs to a cloud storage service and send us the sharing link via private message.
Additionally, please provide your product serial number so that we can query relevant information for you more quickly.

Thank you for your cooperation.