My ROG Azoth keyboard flickers randomly when I turn on AURA SYNC.

[rbtmmon]

My ROG Azoth keyboard flickers randomly when I turn on AURA SYNC.
My AURA SYNC was working fine before, but at some point, it suddenly started flickering randomly.

[Aureliannn_ROG]

Hi @rbtmmon ,

Thank you for providing information about the ROG Azoth keyboard lighting issue. To better assist you we would like to gather some more information:

1. Firmware update: Did the random flickering issue start after a recent firmware update for your keyboard?
2. Software reinstallation: Have you tried completely uninstalling and reinstalling the Armoury Crate software using the official uninstaller?
3. Firmware and software versions: To help us analyze the issue, please provide the current firmware version of your keyboard and the installed version of Armoury Crate.
4. Aura Sync impact: Does the flickering issue only occur when the Aura Sync lighting synchronization feature is enabled? If you turn off the lighting synchronization, does the keyboard lighting display normally?
5. Video recording: To visually understand the issue, we recommend recording a video showing the keyboard's random flickering after setting up Aura Sync.
6. Armoury Crate log: If the issue persists after reinstalling Armoury Crate, please provide us with the Armoury Crate system log. This will help us identify the cause of the problem.

The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message. 
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.

[rbtmmon]

Thank you for your reply.

1. Yes
2. I have already tried reinstalling Armoury Crate several times.
3. keyboard software versions: 4.00.08。 Armory Crate software versions: 5.9.9.0
4. Yes, the flickering issue only occurs when using Aura Sync. When I use the keyboard's standalone RGB, it displays normally.
5. i insert a link
6. i insert a link
My motherboard is "ASUS EX B660M", CPU IS "INTEL I5-13500"

[Aureliannn_ROG]

Hi @rbtmmon ,

thank you for the information you've provided. 
We've passed your details on to our relevant backend team for analysis. 
Please be patient and wait for any updates or messages from us. 
Thank you.

[Diodonne]

Same problem, waiting for the fix

[zraux]

Same u got a Fix for The Problem? For me ot works for First then i turned Off this Keyboard and lubed and changed my switches. After this i got this flickering after changing The brightness. Reset of The Keyboard, newinstall etc did Not helped. I got an Update i have done before and then IT startest flickering. So Like there are 2 drovera at The Same time trying to Control The light  

[Aureliannn_ROG]

Hi @rbtmmon @Diodonne @zraux ,

Thank you for providing us with the information. Our team has tried to reproduce the issue you encountered multiple times, but unfortunately, we haven't been able to replicate it. 

To better pinpoint the problem, could you please confirm the following:

• Wireless connection mode: Are you currently using wireless mode to connect the device? If so, please try removing the Dongle and connecting it directly to the computer using a wired connection to see if the issue persists.
• USB port: Please try plugging the device into a different USB port on your computer (we recommend plugging it directly into a USB port on your computer's host, avoiding the use of a USB hub).
• Testing with different devices: If possible, please try connecting the device to other computers or laptops to see if the issue occurs.

If the problem persists, please provide the following information again:

1. New log file: Please generate a new log file and attach it.
2. Operation steps: Please describe in detail the steps you took at the time so that we can more accurately locate the problem.
3. Video: Please record the operation steps and provide to us.
4. Product serial number: Kindly provide the SN number via private messege to me.

Thank you.

[vermis]

#1 most usual cause for random flickering is a different program (windows dynamic lighting, signal/openRGB... ) trying to seize control.