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My azoth is done after last update.

Neveronline
Level 7

‎11-26-2024 04:00 AM

My azoth totally ruined after firmware update or ac update! (Updated both the fw and ac and its done!

Now keyboards will not apply settings to the oled or if it would be applied it will gone after xet power on cycle!

If I set the oled to display time and date on next system boot i will have default republic of monkeys cycled crap.

AC was uninstalled using it uninstall tool and reinstalled last version win11 is also updated but it will not make any changes. Sometimes Ac even cant sync with keyboard giving an error: go to landing page or retry. Both options do nothing! Tried even update file from site which flashes kb and receiver but also nothing!

 

The keyboard was working fine until this updates! Asus may be you should test it on your own and not on users?!

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

‎11-26-2024 10:41 PM

Hi @Neveronline ,

To better assist you with the issue, we would like to ask you to provide the following information:

  1. Software Uninstallation and Reinstallation: Have you tried using our provided Armoury Crate uninstallation tool to completely uninstall the software and then reinstall it?
  2. Error Message Screenshot: Please provide a screenshot of the error message "Redirecting to login page" or "Retry" so we can better understand the issue.
  3. Connection Method Impact: Does the issue occur regardless of whether you are using a wired or wireless connection?
  4. Software Version Information: Please provide the current versions of your Armoury Crate and keyboard firmware.

To further analyze the problem, please provide the Armoury Crate log file. 

The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message. 
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.
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