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mouse laggs, freezes after installation

havana1
Level 7

Since I built a new PC, I installed Armoury Crate today. A few Asus components, so it seemed useful. Everything was fine for a moment, and now the mouse freezes and lagging to the point that it is impossible to use. The mouse is Gladius (1st gen). When I want to enter its options (by another mouse that works perfectly), and I click on the Gladius mouse in Armoury (it sees it there) it shows me absolutely nothing for a long time, only a spinning circle. Sometimes, after 5 minutes it shows me my mouse and settings, sometimes nothing. I tried practically everything that came to my mind, also a few things from this forum. Without any success. I will add that without this program this mouse always works without problems. The PC is stable and is not overclocked. All drivers are up to date as well as the software.

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2 REPLIES 2

Aureliannn_ROG
Customer Service Agent

Hi @havana1 ,

Thank you for reporting this issue to us.

Our engineering team has found that when Armoury Crate initializes, it communicates frequently with the mouse. 

This can cause some load on older mice, such as the ROG Gladius, leading to issues such as inability to access the device page or stuttering.

Currently, our team is actively working on it and we expect to release an update in late November to address this issue.

We understand this may cause inconvenience, and we appreciate your patience.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

Ok. Thanks for explanation. After installing and uninstalling Crate, my mouse RGB are completely off. Can you tell me how to restore default windows settings, please? This is annoying.