Keyboard Strix Flare 1 died when updating

[nekooliveira]

When i was updating my keyboard, my pc shutdown at middle of process, them my keyboard just dies, anything works, windows dont recognize it anymore, armoury too, i testes it at last 4. Different pcs and dont work. Keyboard just dont set-up , no rgbs, no response… any way to save it?

asus strix flare ( first edition) 

[Aureliannn_ROG]

Hi @nekooliveira ,

To better assist you in resolving this issue, we would like to confirm the following:

1. Armoury Crate recognition: Is your keyboard currently being recognized by Armoury Crate? In other words, is your keyboard listed in the devices section of Armoury Crate?
2. Device Manager: Please check your computer's Device Manager to see if your keyboard is being recognized correctly. You can find your keyboard under the "Keyboards" category in Device Manager.
3. Video of the issue: To better understand the problem, we recommend recording a video of the issue occurring.
4. Armoury Crate log: Please provide us with the Armoury Crate log file. This will help us analyze the root cause of the problem. You can find the log option in the Armoury Crate settings.

The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message. 
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.