I can't connect the mouse ROG KERIS WIRELESS AIMPOINT by Bluetooth

[Arvie]

The problem is that no way can not connect the mouse, tried a lot, reset, reinstall the firmware, but the bluetooth won't connect and it's not searchable on all devices.

Does anyone know how to reset the bluetooth pairing on this mouse?

[Silent_Scone]

Hi @Arvie 

Holding the pair button down for 2 to 3 seconds should be sufficient. Have you tried on multiple devices? 

When in pairing mode, the mouse scroll wheel should flash blue.

[Arvie]

Yes I tried on my other devices (PC, laptop and phone) but nothing happens, no blue light that indicates that the pairing mode is active. Seems like the mouse isn't searchable on bluetooth devices.

[Arvie]

Been using this mouse for almost 3 months now, before I'm able to connect 3 bluetooth devices but since yesterday when I turned on my laptop it won't auto connect, so what I did was unpair the mouse in my laptop then when I try to re-pair the mouse, that's the problem starts.

[Silent_Scone]

Understood. I've moved the post to ROG Care for attention of service as the mouse should enter pairing mode when switched to BT.

[Arvie]

Thank you for your assistance!

[Aureliannn_ROG]

Hi @Arvie ,

Thank you for providing detailed information about the Bluetooth connection issue with your ROG Keris Wireless Aimpoint mouse. 

To better assist you, we recommend trying the following steps:

Update drivers:

• Armoury Crate: Please ensure that your Armoury Crate software is up-to-date. You can check for updates within the software itself.
• Windows Update: Please check for and install the latest Windows updates. Pay special attention to ensuring that your Bluetooth driver is also updated to the latest version.

Check Device Manager:

• When you connect the mouse in Bluetooth mode, please open Device Manager.
• In the "Bluetooth" device list, check if your mouse is recognized correctly. If any device shows a yellow exclamation mark, it may indicate a driver or hardware issue.

If the problem persists after following these steps, we suspect that there may be a hardware issue. 

We recommend that you send your mouse to the nearest authorized service center for inspection and repair by a professional engineer.

Please refer to the following link for the nearest service center locations:

Official Support | ASUS Global

Thank you.