Harpe ace wireless mode not working

[TPDamiS]

Hey guys, 

I've been using the rog harpe ace mouse for a year now and never had any issues but the wireless mode suddenly stopped working after I installed the firmware update version: 8.00.08, can someone help me cuz I really dont know what else I can do.

[Aureliannn_ROG]

Hi @TPDamiS ,

Regarding the wireless connection issue you're experiencing, we would like to further confirm the following:

1. Software reinstallation: Have you tried using the Armoury Crate uninstall tool to completely uninstall and reinstall the software? This can help rule out any software conflicts.
2. Connection modes: Besides wireless mode, is the wired mode working properly? Are both Bluetooth and 2.4G wireless modes unable to connect?
3. Armoury Crate device recognition: When you try to use a wireless connection, is Armoury Crate's device page able to successfully recognize your device? If not, are there any error messages? If so, please provide a screenshot for our reference.

If the above methods do not resolve the issue, please provide the following information so that we can assist you further:

• Armoury Crate log: Please provide the detailed log of Armoury Crate, which will help us analyze the root cause of the problem.

The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14

Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message.
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.