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Falchion RX Low-Profile aura creator not working

klaus042
Level 8

I bought Falchion RX Low-Profile and I tried to make an animation in the app and I get this in the app

 

klaus042_0-1714062285709.pngklaus042_1-1714062309530.pngklaus042_2-1714062331634.png

How do I fix it ?

 

416 Views
16 REPLIES 16

Aureliannn_ROG
Customer Service Agent

Hi @klaus042 ,

thank you for providing the information. 

We have confirmed the issue you described, and our backend team is actively working on it. 

While waiting for the issue to be resolved, you can still use Aura Creator for advanced adjustments in wired mode. 

Additionally, please ensure that in the personalization settings under Windows, the dynamic lighting option is set to Armoury Crate as the primary background lighting control to ensure Armoury Crate can control it correctly. 

Thank you for your patience and understanding.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

hello Aurelia nnn_ROG thanks for replying.
in wired mode it only lets me customize 4 keys, the others are off,
as shown in the third image, the armor create is in first position

klaus042_0-1714125209952.png

this photo is in wired mode.

Hi @klaus042 

Check for Aura Creator update 3.8.5

Wired mode:

Silent_Scone_0-1714136186519.pngSilent_Scone_1-1714136209600.png

Silent_Scone_2-1714136260874.png

 

 

 

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

I have already taken photos in both modes, 2.4 and with cable and as you can see I have the same error in both, they are in the latest version

klaus042_0-1714150654092.png

klaus042_1-1714150681520.png

 

 

 

Nate152
Moderator

Hello klaus042

In your first screenshot, turn this setting on, this should show your ROG Falchion Low Profile in Aura Creator.

Use wired mode.

Turn on.png

Aura Creator.png

Like this  ?

klaus042_0-1714155572502.png

wired mode.

Nate152
Moderator

https://www.youtube.com/watch?v=YJKzWuzpNOM 

for some reason that I don't know, the keys are oriented in a straight line downwards, it's a bug in the program, I've already tried uninstalling it and it's the same, please, another solution

Uploaded by x d on 2024-04-26.