Hello, just bought this keyboard today. I first plugged it in with the cable provided to let it charge a little. After that I removed the cable and plugged in the dongle to be able to use it wirelessly, nothing happens. If I plug it in, it works just fine.
I tried to update the firmware but keep getting the following error: "Encountered error trying to identify the firmware version. Please reconnect the device, and click "Check for Updates" to try again.
I also performed the factory reset by holding down the FN + ESC key for 15 sec.
