Asus Rog Strix Flare II Keyboard qwerty shown as qwertz

[Alec07007]

Dear [Support Team/ASUS Team],

I am experiencing an issue with my ROG Strix Flare II Animate keyboard. Although my keyboard has a QWERTY UK layout, Armoury Crate incorrectly detects it as a QWERTZ (German) layout, preventing me from using it properly.

The keyboard functions otherwise, but within Armoury Crate, it is recognized as DE (QWERTZ) instead of the correct UK (QWERTY) layout. I recently purchased the keyboard and performed a firmware update through Armoury Crate, which appears to have caused the issue.

I have attempted all possible troubleshooting steps but have not been able to resolve the problem. A firmware update is required to ensure proper detection and functionality of the QWERTY UK layout.

I would appreciate your assistance in resolving this matter. Please let me know if any additional information is needed.

Best regards,
Alex

[Aureliannn_ROG · Accepted solution]

Hi @Alec07007 ,

Please provide the Armoury Crate logs for our reference.

The log files contain detailed information about the software's operation, which can help our backend team identify the issue. 
Please ensure that the logs accurately capture the moment the issue occurs. (Please enable logging, perform the problematic operation once, and then package the logs.)
Here are the steps to collect Armoury Crate log files: Please refer to Q5: What is APP Diagnostics? https://www.asus.com/support/FAQ/1043747/#a14
After completing the above steps, please upload the collected log files to a cloud storage service and provide the link along with the approximate time and method of operation via private messege for our analysis. 
Also, please provide your product serial number.
We greatly appreciate your understanding and cooperation.

[Alec07007]

Hello Aurelian,

Thank you for your response. I have replied you directly

[Alec07007]

Dear ASUS Support Team, @Aureliannn_ROG ,

I want to express my sincere gratitude for your assistance in resolving my issue. Your support was professional, efficient, and greatly appreciated. Everything is now working perfectly, and I’m very satisfied with the outcome.

Thank you for your dedication and excellent service!

Best regards,
Alex