Asus Rog Harpe Ace Mini Tracking Issues

[Taken2Literally]

I got a new rog harpe mini a few weeks ago and it was working beautifully until about a week ago. I'd been using it fine on my plastic table, but it started having issues with tracking. I decided to start using a mousepad, so I got out an old steelseries QcK, washed it, and started using it. The issue didn't go away. I've tried half a dozen surfaces, and the only one that worked was using the back on my tablet's case (way too small to use as a pad). I've tried updating firmware, resetting the mouse, cleaning the sensor, etc. It still won't work properly. I use it for competetive fps games, mostly, but sometimes it "catches" on a surface it refuses to track. I use armory crate gear. I'm also noticing that it keeps failing to track on a particular section of my desk, regardless of whether I'm using a mousepad. I'm using the default mousepad config in armorycrate gear, high liftoff distance

[Spartacustheone]

I have the same issue. It's a shame with the premium price you pay for the mouse

[Taken2Literally · Accepted solution]

I managed to fix it, I think. I installed armory crate fully, not just the gear version, and it had a ton of driver updates for the mouse that armory crate gear didn't show. I also moved the receiver to a different port, as I was pretty sure something was blocking a bit of the signal. Not sure what fixed it, but it works perfectly now, love the mouse!

[Silent_Scone]

Oh, unfortunately I don't have the Mini installed anymore, but for future reference, you should definitely see all updates that are available from AC via the FW update icon, on the toolbar top right. 

[Silent_Scone]

Hi both,

Can't say I've experienced anything like this, and used the Mini for several months at this point.

For testing, I’d reset calibration to default, set lift-off distance to Low, test wired, and then try the mouse on plain white paper or clean cardboard on a completely different table. If it still skips or refuses to track there, contact service for your region