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Asus ROG Falchion NX - Duplicate Letters whenever i press "T"

trix
Level 7

Asus ROG Falchion NX - Duplicate Letters whenever i press "T"
how to fix this?
is this a hardware based issue? tthanks

#falchionnx

116 Views
4 REPLIES 4

Nate152
Moderator

Hello trix

Do you have Armoury Crate installed and is your ROG Falchion NX updated?

Key repeating can happen if the battery starts to swell, do you notice any bulging on the keyboard?

 

 

 

 

i always keep my device and armory crate att the update version as always, it seems like its a hard ware problem.
also regarding on batttery i dont have any problem i keep it 20% below and charge it as normaly until 85%

Aureliannn_ROG
Customer Service Agent

Hi @trix ,

based on your question, may I ask if you can confirm if the issue only occurs when pressing the letter "T", and if other keys are functioning normally? 

Did this issue occur from the beginning of using the product, or did it start happening after a period of use? 

We recommend that you use the official Armoury Crate uninstall tool to remove the software and then reinstall it to see if the problem can be resolved. Additionally, you can also check if the keyboard layout in Armoury Crate matches the actual keyboard layout. 

If you have already reinstalled Armoury Crate and confirmed the matching layout, it is possible that there is a stuck key issue with the keyboard. 

If you have recently purchased the product, we suggest contacting the retailer or taking the product to an authorized service center for further assistance. Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

already tried all the possible basic trouble shooting, and it seems it think it was a hardware malfunction
sad to say my product is out of warranty as i check on the customer service thru email inquiry. 😞