asus rog azoth not working

[b3hold]

I’m reaching out because my ASUS ROG Azoth keyboard suddenly stopped working, and my system isn’t recognizing it anymore. I’ve tried a few things like uninstalling and reinstalling Armoury Crate and the keyboard drivers, and I even tweaked some settings in Device Manager, but nothing seems to work.

Could you help me figure out if this might be a driver issue or something else? Any guidance would be much appreciated.

[Aureliannn_ROG]

Hi @b3hold ,

We apologize for the delayed response due to the recent holiday, as we were out of the office. 

Regarding the issue you are experiencing, we would like to confirm the following points:

1. Did you perform any updates before the issue occurred?
2. Have you tried using the Armoury Crate uninstall tool to reinstall the software?
3. Have you attempted different connection methods? Does the issue persist in all cases?
4. Can Device Manager recognize the keyboard?
5. Please provide the Armoury Crate logs for our reference.

The log files contain detailed information about the software's operation, which can help our backend team identify the issue. 
Please ensure that the logs accurately capture the moment the issue occurs. (Please enable logging, perform the problematic operation once, and then package the logs.)
Here are the steps to collect Armoury Crate log files: Please refer to Q5: What is APP Diagnostics? https://www.asus.com/support/FAQ/1043747/#a14
After completing the above steps, please upload the collected log files to a cloud storage service and provide the link along with the approximate time and method of operation for our analysis. 
Also, please provide your product serial number via private messege.
We greatly appreciate your understanding and cooperation.