Asus falchion ace error 1000

[Xenom7]

Hello

My keyboard has been showing this error for a while, does anyone know a solution?

(Keyboard: Asus rog Falchion Ace)

"C:\Users\karsa\Pictures\Screenshots\Képernyőkép 2024-09-03 214704.png"

[Xenom7]

[Aureliannn_ROG]

Hi @Xenom7 ,

Thank you for contacting ASUS support. To better understand the issue you're experiencing and provide you with the most effective solution, we would like to ask you a few questions:

1. When did the issue start: When did this issue start occurring? Did it start after updating the keyboard firmware?
2. Software reinstallation: We recommend that you try completely uninstalling Armoury Crate using the official Armoury Crate uninstall tool and then reinstalling the latest version of Armoury Crate to see if it resolves the issue.
3. Firmware and software versions: To further troubleshoot, please provide the current firmware version of your keyboard and the version of Armoury Crate you are using.

If the issue persists after trying the above steps, please provide your Armoury Crate log. This will help us analyze the problem further.

The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message. 
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.

[Xenom7]

Hello Asus Rog

Thanks for the answer, unfortunately the problem still exists, but I will send the armory crate version as requested.

Item                       Version    
----                       -------    
Armoury Crate UWP App      5.9.4.0    
ROG Live Service           2.4.14.0    
Aura Service (Lighting Service)  3.07.49    
Armoury Crate service      5.9.4      
Aura Wallpaper Service     Not installed
Aura SDK                   3.04.43    
ArmouryDevice              4.2.0.2    
ASUS Ambient HAL           3.4.0.0    
ASUS Keyboard HAL          1.2.81.0    
KeyboardSDK                3.00.73    
MainSDK                    2.01.27    
Armoury Crate Plugin - Keyboard  1.3.3      
AI Noise Cancelation Audio Software  3.2.0      
ROG FALCHION ACE           4.01.12     

[Aureliannn_ROG · Accepted solution]

Hi @Xenom7 ,

Thank you for your cooperation.

If the issue persists even after reinstalling the software, we recommend that you provide us with the Armoury Crate log file so that we can further analyze the problem.

You can follow my previous comment steps to obtain the log file:
The log file you provide will help the team quickly locate the problem.

Thank you.

[Xenom7]

Hello

Sorry, but where can I send a private message?

[Aureliannn_ROG]

Hi @Xenom7 ,

thank you for the information you've provided. 
We've passed your details on to our relevant backend team for analysis. 
Please be patient and wait for any updates or messages from us. 
Thank you.

[Aureliannn_ROG]

Hi @Xenom7 ,

Thank you for your patience. 

After the team review, we kindly request your assistance in providing screenshots of the following information for further verification by the team:

1. Device Manager - Under the "Mice and other pointing devices" section.
2. Please confirm if ROG FALCHION ACE appears and whether there are any exclamation marks or other anomalies.

Thank you for your cooperation. Should you have any questions, feel free to contact us at any time.