09-03-2024 12:53 PM
Hello
My keyboard has been showing this error for a while, does anyone know a solution?
(Keyboard: Asus rog Falchion Ace)
"C:\Users\karsa\Pictures\Screenshots\Képernyőkép 2024-09-03 214704.png"
Solved! Go to Solution.
09-10-2024 08:14 PM
Hi @Xenom7 ,
Thank you for your cooperation.
If the issue persists even after reinstalling the software, we recommend that you provide us with the Armoury Crate log file so that we can further analyze the problem.
You can follow my previous comment steps to obtain the log file:
The log file you provide will help the team quickly locate the problem.
Thank you.
09-03-2024 12:54 PM
09-06-2024 01:59 AM
Hi @Xenom7 ,
Thank you for contacting ASUS support. To better understand the issue you're experiencing and provide you with the most effective solution, we would like to ask you a few questions:
If the issue persists after trying the above steps, please provide your Armoury Crate log. This will help us analyze the problem further.
The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message.
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.
09-06-2024 10:05 AM
Hello Asus Rog
Thanks for the answer, unfortunately the problem still exists, but I will send the armory crate version as requested.
09-10-2024 08:14 PM
Hi @Xenom7 ,
Thank you for your cooperation.
If the issue persists even after reinstalling the software, we recommend that you provide us with the Armoury Crate log file so that we can further analyze the problem.
You can follow my previous comment steps to obtain the log file:
The log file you provide will help the team quickly locate the problem.
Thank you.
09-12-2024 05:50 AM
Hello
Sorry, but where can I send a private message?
09-17-2024 06:30 PM
Hi @Xenom7 ,
thank you for the information you've provided.
We've passed your details on to our relevant backend team for analysis.
Please be patient and wait for any updates or messages from us.
Thank you.
09-18-2024 08:12 PM
Hi @Xenom7 ,
Thank you for your patience.
After the team review, we kindly request your assistance in providing screenshots of the following information for further verification by the team:
Thank you for your cooperation. Should you have any questions, feel free to contact us at any time.