Hi @alm0st3 ,
We sincerely apologize for the delayed response due to the recent holiday, as we were out of the office.
Regarding your issue, we would like to confirm the following points:
- Did this issue occur immediately upon purchasing the device?
- Have you ensured that the device firmware is updated to the latest version?
- Please provide the firmware version and Armoury Crate logs for our reference.
The log files contain detailed information about the software's operation, which can help our backend team identify the issue.
Please ensure that the logs accurately capture the moment the issue occurs. (Please enable logging, perform the problematic operation once, and then package the logs.)
Here are the steps to collect Armoury Crate log files: Please refer to Q5: What is APP Diagnostics? https://www.asus.com/support/FAQ/1043747/#a14
After completing the above steps, please upload the collected log files to a cloud storage service and provide the link along with the approximate time and method of operation for our analysis.
Also, please provide your product serial number.
We greatly appreciate your understanding and cooperation.
