Armoury Crate Gear - ROG Harpe Ace Aim Lab Edition Unable to Install

[Dukatti]

Hi, I am unable to install the software for my new mouse, after downloading the latest version 1.0.3.1,  from this link :

ROG Harpe Ace Aim Lab Edition | Gaming mice｜ROG - Republic of Gamers｜ROG Global

Running the executable ArmouryCrateGearInstall.exe, the software starts without issue. Then after pressing the "install" button the program simply closes after a few seconds, without any progress on the progress bar.

I tried running the official uninstall tool that is further down on the same product page, but it does not seem to do anything. Maybe its only for the full program Armory Crate and not the Gear version? How do I completely uninstall every associated file so that I can try to reinstall the software? I suspect the issue is an incomplete installation somehow.

I am on Win10 and fully updated, no issues anywhere else. Any help appreciated.

[Aureliannn_ROG]

Hi @Dukatti ,

Thank you for your patience. Due to the recent holiday, we were out of the office and unable to respond to your query promptly. Based on your description, we would like to confirm the following:

1. Is it only Armoury Crate Gear that you are unable to download? Can you download and install Armoury Crate normally?
2. Have you successfully installed Armoury Crate Gear before?
3. Are there any error messages appearing? If so, please provide a screenshot.

Please help us confirm these details so that we can further analyze your issue.

We greatly appreciate your understanding and cooperation.

Thank you.