Armoury Crate bricked my ROG Azoth

[ketus]

So I've been using a ROG AZOTH keyboard since january without Armoury Crate. Installed It when received but the software was so bad I unistalled it. Turns out this week I saw someone saying that if you install Armoury Crate you would be able to check CPU + GPU temp through the OLED screen and you could install the software afterwards keeping the config in the keyboard memory.

So i've installed Armoury Crate and It prompted to update the keyboard. Turns out it just bricked my keyboard. It does not powers on anymore. Already tried holding FN+ESC without success. Contacted Asus support and they are completely lost since in 1 week they just e-mailed me about repairing a motherboard?!

I'm aware that the keyboard is under warranty but turns out I bought the keyboard in NewEgg during a trip do US and I live in Brazil.

Can't believe how such a nice hardware can run on such a bad software + crappy support

[Aureliannn_ROG]

Hi @ketus ,

thank you for contacting us.

Regarding the issue you are experiencing with your ROG AZOTH keyboard and Armoury Crate software, we would like to further understand the situation. Please help us confirm the following:

1. Keyboard connection status: Is your ROG AZOTH keyboard completely unable to turn on?
   When you connect the keyboard to your computer, does the device page in Armoury Crate display the relevant information about the keyboard?
2. Different connection mode test: Please try using different connection methods (wired/wireless) or bluetooth to see if the problem can be improved.
3. Software reinstallation: Have you tried completely uninstalling the software using the ASUS official Armoury Crate uninstallation tool and then reinstalling it? ROG Azoth | Gaming keyboards｜ROG - Republic of Gamers｜ROG Global (asus.com)
4. Charging status indication: When you connect the keyboard to the charging cable, does the indicator light on the keyboard turn on?
5. Device Manager check: Please open Device Manager and check if there is a related device for the ROG Azoth keyboard. If so, please check if there are any abnormal status indications (such as yellow exclamation marks).
6. Provide Armoury Crate log: You can provide the Armoury Crate log file, which will help us analyze the problem in more depth.

The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14

Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message.
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.