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3 of my asus core sdks refuses to be updated

slm_
Level 7

Trying to update my mobo prime z590-p WIFI, ROG cetra true wireless speednove, and ROG falchion ace hfx. The asus core sdk, refuses to update beyond version 2.01.34, and falchion ace hfx requires the sdk to be updated for any settings, there is no update later option for this device. Tried reinstalling using the uninstalling tool, did absolutely nothing. Not even getting an error code. 

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @slm_ ,

We apologize for the delayed response due to the recent holiday, as we were out of the office. 

Regarding your issue, we would like to confirm the following points:

  1. Did you update or change anything before the issue occurred?
  2. Please try using the Armoury Crate uninstall tool to reinstall the software and confirm if the issue is resolved.
  3. Have you received an update notification but were unable to update?
  4. Please provide a screenshot of the update center page and the Armoury Crate logs for our reference.

The log files contain detailed information about the software's operation, which can help our backend team identify the issue. 
Please ensure that the logs accurately capture the moment the issue occurs. (Please enable logging, perform the problematic operation once, and then package the logs.)
Here are the steps to collect Armoury Crate log files: Please refer to Q5: What is APP Diagnostics? https://www.asus.com/support/FAQ/1043747/#a14
After completing the above steps, please upload the collected log files to a cloud storage service and provide the link along with the approximate time and method of operation for our analysis. 
Also, please provide your product serial number.
We greatly appreciate your understanding and cooperation.