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Zephyrus G16 GU605MZ left speaker dead

phlux
Level 7

Hi, I bought the Zephyrus G16 GU605MZ a few months ago.

Now the left speaker suddenly stopped working.
I tryed all the steps from this post: https://rog-forum.asus.com/t5/gaming-notebooks/rog-zephyrus-g16-left-speaker-no-sound-gu605mv/td-p/1... but nothing helped.

I'm on BIOS version 327 and Cirrus SmartAMP Driver version 23.26.47.797.
All other drivers are also up to date.

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Please try updating the Dolby Atmos Packages to version 1.0.0 or above to see if the issue can be resolved. Thank you.
Path: MyASUS > System Update > Click and update Dolby Atmos Packages to version 1.0.0 or above.
 

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

phlux
Level 7

MyAsus says there are no available updates. The Dolby Atmos Driver Version seems to be 9.710.553.21.7 as far as I can tell.
And I don't even use Dolby Atmos.

It seems like the speaker works after I have the Laptop shut down and sit for a while. But if breaks again after the Laptop has been turned on a few minutes.
Just restarting the Laptop doesn't do the trick, is has to sit there.

Still a pretty annoying issue that makes the speakers unusable for anything really. The speaker quality was one of the reasons I choose this Laptop.

Anbby_ROG
Customer Service Agent

Thank you for your reply. Based on your description, we recommend that you send your laptop to a local service center for further hardware testing to clarify the issue. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂