Zephyrus G16 GU605MY (RTX 4090 + 185H) shutting down when under load

[markvish]

Basically the same issue as stated there: https://rog-forum.asus.com/t5/gaming-notebooks/zephyrus-g16-2024-shutting-down-when-under-load/td-p/...

Bought my laptop one month ago. It's fresh new. Did not disassembly it, but really want to already. My temps are good for the most part (Cinebench R23 multicore for 10 minutes - around 18-18.5k points, temps did not exceed the maximum; Furmark - stress test 30 minutes - did not exceed 78 degrees iirc, and it was done in full resolution 8xMSAA). I've also ran 3DMark's TimeSpy benchmark around 30 times in a span of the last month or so - no issues. My settings are 105w on GPU + 20w dynamic boost, fans are default or tweaked a little bit to spin up earlier at around 70 degrees for both CPU and GPU. 

Windows 11 64 bit, BIOS 323, latest NVIDIA game ready drivers (although I did test with the ones that came with the laptop being pre-installed studio drivers), EVERYTHING is updated to the latest versions. I've triple checked the stability of the system using MyASUS utility - no problems were found.

Whenever I play high demanding game (and not even demanding game sometimes) like Silent Hill 2 (all maxed out + DLSS + FG), COD:BO6 (same here), STALKER 2 (same) - the system shuts down, it can be after 10 minutes or 3 hours. I've scaled down the GPU power to 95w (default for Turbo) and even lower, same was for CPU boost (on and off) - doesn't matter. Sometimes it works okay, sometimes it shuts down the whole PC. I'm really tired of this and initially I thought that I did something wrong, but when the same things were happening after FULL system wipe and pre-installed drivers and settings (including Armoury Crate) - the same was happening. I thought maybe temps were bad and Liquid metal was applied badly, but as I've stated - temps are okay as far as I understand. 


I've sent a request on the website to sent this laptop to the repair center, but given that this laptop was bought in USA and I'm currently in Vietnam - i'm feeling like my warranty "doesn't work" here. I'm also noticing a lot of reports across the web (reddit, asus forums here, somewhere else) that the same happens for other users. I don't understand what's the problem and feels like this message will be closed down too as well as the others, but I want to hear from real people if this is something that happens to you too, preferably for the same Zephyrus G16 RTX 4090. If so - did anyone find a solution? 

If repair service will tell me that they won't fix it / my warranty is not viable here / it will take half a year of waiting and etc. - I'm gonna tear it apart myself and get rid of the liquid metal and change to PTM, maybe that will help...

Loving this laptop, but when this is happening after a long day of working and I cannot enjoy anything gaming related on a laptop costing $3000 - i'm getting really unsatisfied and as an idiot for buying it in the first place, given the same was happening on my previous G15.

P.S. I'm using the original power brick connected directly to the wall

[Luciifer]

This is a possibility but most likely incorrect, this was one of the many fixes given to me, it was a pain to clean the thermal paste already in place when I did do it which most likely didn't need changing in the first place. It took me at least an hour to remove the old thermal paste and replace with a new. Even after replacing my Thermal Paste, fans, PSU and multiple cleanings, I still faced the crashing issues.

There is many others whom have been given the same advice as in changing thermal paste, fans and PSUs as well as cleaning the rig and still experienced crashes afterwards leading to the idea that Intel and Asus were bad products when in fact they're actually top of the line products, I can run games in max settings on one of their weakest computers now, literally all my issues were the causation of Microsoft Windows poor Power Optimization.

[BMan]

My 2024 G16 suffers random sudden abrupt restarts when it's underload. Screen goes black immediately and then restarts
I always lift it up on stand so it gets good ventilation.

It did these random restarts on all power modes from silent, Balanced and Turbo. Although less frequent on silent.

Next time that happens, I will check Windows Event Viewer for Critical or Error.
I think that's most useful.

[rog_]

Check these fixes and let us know: https://rog-forum.asus.com/t5/gaming-notebooks/rog-strix-g1713qm-black-screen-issues/td-p/1064996

[rhayad3r]

I'm having the same issues you described with my G16 4080 185h, always seems to happen when I turn on the laptop for the first time in the day, after the crash I turn it back on and then I can game for hours without issues. Seems worse now that I'm playing PoE2. I tried the fix rog_ suggested but it seems like there is still an issue, as I'm getting a "Your power plan information isn't available" messag now.

[Luciifer]

Another lad was not able to recreate the fix on a Windows 11 OS meaning this fix is probably only going to work on Windows 10, if you keep experiencing crashes I would back up all the files you want to keep, revert your OS to Windows 10 and try the fix on that OS. I can confirm on two different OS of 7 months and two weeks respectively that this fix has worked.