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Zephyrus G16 2024 not launching Ubisoft game (Wildlands)

adiml1992
Level 7

I have a brand new Zephyrus G16 2024 with a 4090 running on windows 11. No matter what i do, i cant get Ghost Recon Wildlands to launch. Sits on a splash screen for several minutes and then opens the game window, plays the ubi+nvidia intro and gets forever stuck on a black loading screen (with rotating loading spiral). Other games work fine on my laptop, just this one impossible to launch. Have troubleshooted basis all wildlands launch discussions online:

-Admin, compatibility modes, debloated a bunch of asus apps (have ghelper installed), c++ redist installed, directx installed, repaired anticheat, updated all drivers, set higher affinity, and more to name 

However, it works on my old lenovo legion laptop no problem. Leads me to believe there is a compatibility issue with the 2024 G16. Any suggestions on what to do? Am i missing something obvious? even performed a complete computer reset. help would be much appreciated!

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6 REPLIES 6

Anbby_ROG
Customer Service Agent

Hi @adiml1992 ,

Have you updated your BIOS to the latest version and tested it with the verified display driver version from Asus? 
You mentioned that other games on your laptop work fine except for Wildlands. Can you confirm if other Ubisoft games also open without any issues? Have you tried testing it through Steam or any other platform to see if the game launches correctly? Thank you.

All is updated yes. I own ghost recon breakpoint through Ubisoft connect, and it launches fine. And I have a few games on steam which work fine too. Seems to be a wildlands compatibility issue with my laptop.

i had bought wildlands through steam initially and it didn’t work so I got a refund. Now I bought direct through Ubisoft connect, and again it does not work.

Anbby_ROG
Customer Service Agent

Hi @adiml1992 ,

Based on inquiries, it seems that many users are experiencing startup issues with Wildlands. Have you tried referring to the troubleshooting methods provided by users in this discussion to see if there is any improvement? Thank you.

ReacherPlays
Level 7

I am having same issue on my G16 2024 intel i9 and 4070. I am bale play breakpoint without any issue but not wildlands. It opens the game and gets stuck on loading screen.

Tried all the troubleshooting but no luck

Anbby_ROG
Customer Service Agent

Hi @ReacherPlays ,

Since your product model and situation do not quite match the discussion in this thread, to ensure that your issue can be seen and discussed by users with similar experiences, we suggest that you start a new thread. 
Please provide your product model, the context of the issue (including the game where it occurs), and the current BIOS and graphics driver versions you are using. This will help us better understand and address your problem. Thank you.