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Zephyrus g16 2024 audio not working after sleep

galonch1
Level 7

‎12-02-2024 11:47 PM

As the title says, whenever i wake my laptop up from sleep. Its either no audio driver detected at all or audio just doesnt play. Spotify would give an error saying it cant play ‘this’ right now and to download the file if i have it. Ive tried uninstalling and reinstalling the driver, pretty sure i reinstalled BIOS too, updating everything i could find on the laptop and only a restart temporarily enables audio, just for it to stop working again the next day. Happened right after i installed the latest driver but when i roll it back the same situation happens again. It’s been a month. I wanna cry.

Speed Test https://vidmate.bid/
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Anbby_ROG
Customer Service Agent

‎12-03-2024 05:47 PM

Please try to update Dolby Atmos Packages version 1.0.0 to resolve this issue. If the issue persists after the update, please let us know. Thank you.


Path: MyASUS > System Update > Click and update Dolby Atmos Packages version 1.0.0. 

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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