cancel
Showing results for 
Search instead for 
Did you mean: 

zephyrus g16 2023 speakers no bass, can't update cirrus logic latest update, white noise

pas_mecra
Level 7

hello, i have a zephyrus g16 2023 GU603ZV, is it normal that the speakers have 0 bass ? My zephyrus g14 2020 have far more bass than it. The woofers seems to produce  a bit of sound but still no bass at all, is it how it supposed to sound? also my cirrus logic drivers is 15.57.9.291, i tried to update to V23.26.47.747_31671_2 but it even if i uninstall the current driver it don't update, when i restart the pc it still to the old one. Can it be the cause of the no bass issue ? also there is a white noise sound in background of the sound.

171 Views
8 REPLIES 8

Anbby_ROG
Customer Service Agent

Has this issue occurred recently, or has it been ongoing? 

Could you please test the system in Safe Mode to see if the problem persists? Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

From beginning, and same with safe mode, the woofers on the back seems to produce a bit of sound but that's not bass, maybe I just here the sound of the tweeters that resonates inside the pc but I think they produce something. But not has, the sound quality is good overall but the Zephyrus g14 from 2020 produce "real" bass with punch and presence, in the g16 bass kicks sound like "click" 

Anbby_ROG
Customer Service Agent

To further clarify your issue, would it be possible to verify the low-frequency sound issue you mentioned through a video? If so, please record a video and share it with us via private message, along with your laptop's serial number, so we can investigate the problem further. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

Sure, can you send a private message? 

Anbby_ROG
Customer Service Agent

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

Spoilerman10
Level 7

I just got a g16 2024, and I'm having a similar issue, the left side looses bass randomly and after some time comes back, already tried re installing audio drivers and performed a cloud back up. Having the same issue when trying to update cirrus amp drivers

Anbby_ROG
Customer Service Agent

Could you please try updating the Dolby Atmos Packages to version 1.0.0 (or later) to see if it resolves the issue? Thank you.
Path: MyASUS > System Update > Click and update Dolby Atmos Packages to version 1.0.0 (or later).

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

******, Asus seems to have issue with their speakers on every products, remind me rog phone 5 and 6 speakers issues