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Zephyrus g16 (2023) speaker issue

ImperXren
Level 7

‎03-15-2025 08:14 PM

So, it seems I'm not the only one have this issue with no sound (bass or similar) not coming out of one of the speakers, but the thread has been closed. The thing is, sometimes it works and then cuts it again with some distortion noises, no bass too and dull ( quieter) on one side of laptop. I purchased it at bestbuy and had them checked it twice, they didnt find anything wrong...ofc. Anyway, what's going on? Is it a driver issue? Hardware manufacturer defect?

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Anbby_ROG
Customer Service Agent

‎03-17-2025 10:04 PM

To further clarify your issue, would it be possible to verify the sound issue you mentioned through a video? If so, please record a video and share it with us via private message, along with following information, so we can investigate the problem further. Thank you!

 

  • Serial Number:
  • BIOS Version: 
  • Windows Build Version: (Settings - System - About)
  • Realtek Audio Version:
  • Realtek Audio Driver Version:
  • Intel(R) SST Version:
  • Cirrus SmartAMP Driver Version:
  • Dolby Atmos driver Version:


 


 




 

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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