12-30-2024 02:41 PM
Hello, I bought a laptop as an open box item three years ago from Best Buy. After the SSD failed, I wanted to replace it and reinstall Windows. I also wanted to register my laptop and link it to my Asus account. However, I get an error message saying the device is already registered. The laptop was an open box purchase at Best Buy, and I no longer have the purchase receipt since it's been almost three years, and the warranty has expired. I never needed to do this before since I hadn't had any issues, but after the SSD swap and missing drivers during the fresh installation, it has now become necessary, and I can't proceed. Can you help me register my laptop to my Asus account?
01-05-2025 04:14 PM
Due to the regulations of personal data protection laws, we need to verify the original purchase proof to assist you with the subsequent steps. This is to ensure the security of user information. Please note that product registration does not affect system or driver reinstallation. You can download the necessary drivers from the ASUS official website to complete the process. Thank you for your understanding.