Zephyrus G15 2022 Ryzen7 6800hs RTX 3060 laptop freezes randomly when using a Bluetooth mouse for long periods of time.
Then the system will not respond. Even when pressing the power button nothing happens. After a few minutes the system will restart automatically. Bluetooth does not show after reboot I think this problem is with MT7922 card. Is there a solution for this?
(When the laptop is working for a long time, I put the laptop to sleep several times a day.
This problem often occurs after re-awakening.)
This problem occurs regardless of the BIOS version. eg:bios 313,315,311
Hi @Maniya2002 ,
I would like to confirm with you whether you have tried uninstalling the MediaTek Bluetooth driver and then reinstalling the latest version V1.932.2.294. Additionally, could you please assist in confirming if your AMD Chipset driver version is the latest one released by ASUS, which is V188.8.131.52? Thank you.
My Asus does not detect the problem.,
I have already reset the system three times but the problem is not resolved.
I also noticed that these problems occur when the battery power of the bluetooth mouse or bluetooth earbuds is less than 5%.
I think it's a driver problem.
I had this problem today too.