Zephyrus G15 2022 (GA503RM) overheats after resuming from Windows Hibernation mode

[blinked2098]

Hi,

I've been encountering a persistent issue with my Zephyrus G15 2022 (GA503RM) laptop. Whenever I put my laptop into Windows Hibernate mode after being in Armoury Crate Eco mode (with the RTX 3060 GPU disabled), and then resume the laptop and run a game after re-enabling the RTX 3060 GPU (being on the Armory crate silent mode all the while), the laptop overheats, thermal throttles, ignores the thermal limits of Silent mode, and fails to cap the FPS at 60 frames as it normally does. This problem is resolved only after a fresh reboot. This issue has been affecting my laptop for a long time and appears to be a bug in the Asus BIOS. I would greatly appreciate it if this could be resolved soon, as it significantly impacts my user experience.

Attached are two screenshots: one taken before hibernation when the laptop runs fine, and the other taken after resuming from hibernation and running a game, where the problem is evident from the CPU temperature, GPU2 power draw, and high FPS counter.

Before Hibernation:

Before hibernation

After resuming from Hibernation:

After resuming from Hibernation

[blinked2098]

Everytime I post my reply and refresh this page, my post disappears.

[blinked2098]

Split my reply into the last 3 posts due to word limit.

Could you also confirm the following:

How do you enter Hibernation mode (manually selecting it, pressing the power button, closing the lid)? By manually selecting it from the Windows power button

Does the same issue occur when waking up from sleep mode? Yes, it occurs after resuming from sleep mode too with all the rest of the conditions mentioned in my original post being same.

Usage details (if possible, please record a video): I'll try and share it later if possible.

How long does the laptop stay on before entering Hibernation mode? The length of time it stays on does not seem to matter. The issue occurs no matter how long I had used it before going into Hibernation or sleep mode.

What were the GPU and fan modes in Armoury Crate before entering Hibernation mode? Power/Fan Mode is Asus Silent mode in the Armory Crate and the GPU mode is Eco Mode(meaning RTX3060 GPU is disabled) before going into Hiberation or sleep.

How long does it stay in Hibernation mode before waking up? The length of time does not seem to matter. The issue occurs no matter the length of time it was in Hibernation or sleep mode.

What is the CPU temperature after waking up, and did you adjust the GPU and fan modes in Armoury Crate afterward? The CPU temperature stay in the same range of around 50-60 degree celsius before and after Hibernation/sleep. The fan/power mode is Silent mode throughout. For this problem to occur, the GPU mode needs to be Eco Mode while being put into Windows Hibernation/sleep mode and after resuming, Eco mode needs to be switched off(meaning the RTX 3060 needs to be turned back on) before running a game and seeing the problem.

You mentioned this being a BIOS issue, could you clarify when this issue started happening from which BIOS version? It seemed to be a BIOS issue to me because I believe the power settings are supposed to be driven from there. I am not sure there has ever been a time in the last 1 year+ that I have had this laptop where this issue did not exist. So I am not sure if this issue was introduced in a certain Asus Bios since I bought this laptop in Sep 2023.