a month ago
Hi,
I've been encountering a persistent issue with my Zephyrus G15 2022 (GA503RM) laptop. Whenever I put my laptop into Windows Hibernate mode after being in Armoury Crate Eco mode (with the RTX 3060 GPU disabled), and then resume the laptop and run a game after re-enabling the RTX 3060 GPU (being on the Armory crate silent mode all the while), the laptop overheats, thermal throttles, ignores the thermal limits of Silent mode, and fails to cap the FPS at 60 frames as it normally does. This problem is resolved only after a fresh reboot. This issue has been affecting my laptop for a long time and appears to be a bug in the Asus BIOS. I would greatly appreciate it if this could be resolved soon, as it significantly impacts my user experience.
Attached are two screenshots: one taken before hibernation when the laptop runs fine, and the other taken after resuming from hibernation and running a game, where the problem is evident from the CPU temperature, GPU2 power draw, and high FPS counter.
Before Hibernation:
Before hibernation
After resuming from Hibernation:
After resuming from Hibernation
a month ago
Is this because you've kept the laptop inside your backpack while in hibernation?
4 weeks ago
Nope. I stays on the table all the while. I am not sure but it seems to be a bios issue.
4 weeks ago
I would like to further confirm the details of your usage. Could you please assist in providing the following information so that we can clarify this issue further? Thank you!
Could you also confirm the following:
Thank you for your patience and cooperation!
4 weeks ago
Thanks for looking into this. Please note again that the problem only occurs when the laptop is put into Hibernation/sleep mode while being in the GPU eco mode(meaning RTX 3060 disabled) in Armory Crate. So if I put it into hibernation/sleep mode with the RTX 3060 enabled(meaning Eco mode off) and resume and run a game, the problem does not occur.
BIOS Version: Asus Bios v319
Windows Build Version: (Settings - System - About) : Microsoft Windows 11 Home Single Language(Version 10.0.22631 Build 22631)
iGPU/dGPU Driver Version: AMD Radeon iGPU driver v24.12.1 and Geforce drivers v566.33(but I am currently on older Geforce driver v546.33 due to a Nvidia bug that I raised with their support team in the recent drivers. But I have tried all Geforce latest drivers and they do not resolve this issue.)
Game Name where the issue occurs: All games after performing the steps I mentioned
Are there any external monitors or other devices connected? No
Any upgrades or changes to SSD/RAM? No
Armoury Crate > Settings > About > Service Version > Check Button (Copy all content):
Item Version
---- -------
Armoury Crate UWP App 5.9.13.0
ROG Live Service 2.4.26.0
Aura Service (Lighting Service) 3.07.54
Armoury Crate service 5.9.13
Aura Wallpaper Service Not installed
Aura SDK 3.04.46
ArmouryDevice 4.2.0.4
ASUS Aac_NBDT HAL 2.5.38.0
ASUS Ambient HAL 4.2.0.0
MainSDK 2.01.29
MainSDKPlugin 111.0.1661.54
UnifyDongleSDK 1.00.08
Armoury Crate Plugin - Aio 2.0.7
Armoury Crate Plugin - Fan Extension Card 1.3.0
Armoury Crate Plugin - Gamepad 2.0.2
Armoury Crate Plugin - Headset 1.2.12
Armoury Crate Plugin - Keyboard 1.2.30
Armoury Crate Plugin - Motherboard 1.2.16
Armoury Crate Plugin - Mouse 2.3.1
Armoury Crate Plugin - Mousepad 1.2.3
Armoury Crate Plugin - ROG FAN XPERT 4 2.0.9
Armoury Crate Plugin - UnifyDongle 0.0.8
Armoury Crate Plugin - Vga 1.0.4
AI Noise Cancelation Audio Software 3.2.0
ROG CustomHotkey 1.2.3
ROG OMNI RECEIVER 4.00.29
Could you also confirm the following:
How do you enter Hibernation mode (manually selecting it, pressing the power button, closing the lid)? By manually selecting it from the Windows power button
Does the same issue occur when waking up from sleep mode? Yes, it occurs after resuming from sleep mode too with all the rest of the conditions mentioned in my original post being same.
Usage details (if possible, please record a video): I'll try and share it later if possible.
How long does the laptop stay on before entering Hibernation mode? The length of time it stays on does not seem to matter. The issue occurs no matter how long I had used it before going into Hibernation or sleep mode.
What were the GPU and fan modes in Armoury Crate before entering Hibernation mode? Power/Fan Mode is Asus Silent mode in the Armory Crate and the GPU mode is Eco Mode(meaning RTX3060 GPU is disabled) before going into Hiberation or sleep.
How long does it stay in Hibernation mode before waking up? The length of time does not seem to matter. The issue occurs no matter the length of time it was in Hibernation or sleep mode.
What is the CPU temperature after waking up, and did you adjust the GPU and fan modes in Armoury Crate afterward? The CPU temperature stay in the same range of around 50-60 degree celsius before and after Hibernation/sleep. The fan/power mode is Silent mode throughout. For this problem to occur, the GPU mode needs to be Eco Mode while being put into Windows Hibernation/sleep mode and after resuming, Eco mode needs to be switched off(meaning the RTX 3060 needs to be turned back on) before running a game and seeing the problem.
You mentioned this being a BIOS issue, could you clarify when this issue started happening from which BIOS version? It seemed to be a BIOS issue to me because I believe the power settings are supposed to be driven from there. I am not sure there has ever been a time in the last 1 year+ that I have had this laptop where this issue did not exist. So I am not sure if this issue was introduced in a certain Asus Bios since I bought this laptop in Sep 2023.
4 weeks ago
Thank you for your reply. Since you mentioned switching to the dGPU after resuming from sleep mode, have you tried simultaneously setting the fan to Turbo Mode? This can help meet the performance demands of gaming while effectively reducing the temperature.
To clarify whether this issue is caused by software, have you used an uninstall tool to remove Armoury Crate and then reinstalled it? At the same time, please use DDU (Display Driver Uninstaller) to completely clear the display drivers and installing the ASUS-verified NVIDIA graphics driver (version V31.0.15.1691) and AMD graphics driver (version V31.0.12024.2005)?
Additionally, could you enable HWinfo to record logs and simultaneously record a video showing the differences in performance and behavior when using the dGPU versus disabling the dGPU, then putting the device into sleep mode, resuming, and running a game? This information will help us further clarify the issue. Thank you!
4 weeks ago
Hello,
Sounds like the armorycrate services don't run correctly upon resuming from sleep mode, is this the latest version
As to your FPS cap, is this done from the nvidia control panel? (that one should be perm no matter what happens)
4 weeks ago - last edited 4 weeks ago
Hi,
Yes, its running the latest version UWP v3.9.13.0.
The FPS cap, from what I read elsewhere, is probably being handled by Nvidia Whisper Mode on the RTX 3060 laptop GPU, which is activated only on Armory Crate Silent Mode.
4 weeks ago
Thanks for looking into this. Please note again that the problem only occurs when the laptop is put into Hibernation/sleep mode while being in the GPU eco mode(meaning RTX 3060 disabled) in Armory Crate. So if I put it into hibernation/sleep mode with the RTX 3060 enabled(meaning Eco mode off) and resume and run a game, the problem does not occur.
BIOS Version: Asus Bios v319
Windows Build Version: (Settings - System - About) : Microsoft Windows 11 Home Single Language(Version 10.0.22631 Build 22631)
iGPU/dGPU Driver Version: AMD Radeon iGPU driver v24.12.1 and Geforce drivers v566.33(but I am currently on older Geforce driver v546.33 due to a Nvidia bug that I raised with their support team in the recent drivers. But I have tried all Geforce latest drivers and they do not resolve this issue.)
Game Name where the issue occurs: All games after performing the steps I mentioned
Are there any external monitors or other devices connected? No
Any upgrades or changes to SSD/RAM? No
4 weeks ago
Armoury Crate > Settings > About > Service Version > Check Button (Copy all content):
Item Version
---- -------
Armoury Crate UWP App 5.9.13.0
ROG Live Service 2.4.26.0
Aura Service (Lighting Service) 3.07.54
Armoury Crate service 5.9.13
Aura Wallpaper Service Not installed
Aura SDK 3.04.46
ArmouryDevice 4.2.0.4
ASUS Aac_NBDT HAL 2.5.38.0
ASUS Ambient HAL 4.2.0.0
MainSDK 2.01.29
MainSDKPlugin 111.0.1661.54
UnifyDongleSDK 1.00.08
Armoury Crate Plugin - Aio 2.0.7
Armoury Crate Plugin - Fan Extension Card 1.3.0
Armoury Crate Plugin - Gamepad 2.0.2
Armoury Crate Plugin - Headset 1.2.12
Armoury Crate Plugin - Keyboard 1.2.30
Armoury Crate Plugin - Motherboard 1.2.16
Armoury Crate Plugin - Mouse 2.3.1
Armoury Crate Plugin - Mousepad 1.2.3
Armoury Crate Plugin - ROG FAN XPERT 4 2.0.9
Armoury Crate Plugin - UnifyDongle 0.0.8
Armoury Crate Plugin - Vga 1.0.4
AI Noise Cancelation Audio Software 3.2.0
ROG CustomHotkey 1.2.3
ROG OMNI RECEIVER 4.00.29