cancel
Showing results for 
Search instead for 
Did you mean: 

Zephyrus g14 not booting after thermal paste replacement

Bert_Alert25
Level 7

I replaced my thermal paste and the closest I've come to booting is a couple lights flashing for a few seconds. Charging port smells burnt and computer will not recognize when the charger has been plugged in. Any ideas where to go from here? If it was only a bad charging port I would think it would still boot on battery power. A boot attempt was made with a loose battery cable (accidental of course).

379 Views
1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @Bert_Alert25 ,

Based on your description, we recommend that you do not use the laptop and send both the laptop and charger to a local service center for further hardware diagnostics to ensure stability. Thank you.

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂